According to the regulations of the Palestinian Monetary Authority, a user is allowed to have only one wallet account with the same service provider, and up to two accounts total across all payment service providers.
"Mahfazati" is a digital wallet app you can install on your smartphone. Once loaded with credit, it allows you to perform various financial transactions.
From the app's home screen, tap on “Forgot Password” and enter the required information correctly to reset your password:
Not necessarily. You can pay a friend, pay a merchant, and use the cash withdrawal service without being connected to the internet or logging into your account, by using the QR code payment feature available on the app’s pre-login screen.
According to the regulations of the Palestinian Monetary Authority, a user is allowed to have only one wallet account with the same service provider, and up to two accounts total across all payment service providers.
No, opening an account on the Mahfazati app is completely free and incurs no fees.
No, registration is only possible using Palestinian mobile numbers from Ooredoo or Jawwal.
No, registration is only allowed using a Palestinian ID or a Blue ID for Palestinians inside Israel.
To allow us to verify your identity and ensure the accuracy of the submitted information.
There are two ways to complete your registration in the Mahfazati app — you can choose the one that suits you best:
Print the agreement via the app, sign it, then choose an agent and deliver the signed document to them.
Choose the nearest suitable agent, then visit them to complete account activation and sign the necessary documents.
You need to submit a request to change your mobile number through the wallet app. A customer support representative will then contact you to complete the number change process.